Yein&Young Organic Liquid Castile Soap

Delivery Days

To get the items quickly to you, we will process online orders within 1-2 working days. For Peninsular Malaysia, you should receive your parcel within 2-5 working days and East Malaysia, within 5-14 working days. There are no deliveries on Saturdays and Sundays.

For international orders, do email us at enquiry@yeinyoung.com for more details.

Delivery rates

Free Shipping for orders above RM150 within Malaysia. For orders below RM150, here are the shipping rates below:

Peninsular Malaysia	Rates (RM)	Sabah & Sarawak	Rates (RM)
0-3kg	7	0-1kg	21
3-5kg	10	2kg	32

Urgent Order

While we would love to accommodate all urgent orders to you as soon as possible, it would be safer for you to allow a window frame of 3 to 7 days for delivery within Malaysia in case of any delays during delivery.

International Deliveries

CEmail us at enquiry@yeinyoung.com to give us your order list and request for shipping rates to your country. We would be delighted to check for you.

Shipping Partners

We use a variety of shipping partners . You’ll be informed of the courier service handling your order and the respective tracking number in the shipping confirmation email we send out.

If you would like to arrange a private pick up under your own freight account, please feel free to let us know the details.

Damages

If a parcel arrives damaged, please take photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage. Be careful of broken glass when unboxing.

If your items are damaged or broken do contact us within 48 hours of delivery. Please send us photos of the damaged items so that we can take the claims up with our shipping partner. Upon receiving your photos, we will arrange a reverse pick up if required. We will then resend you a new set of items.

Delivery Delays

Slight delays may happen due to public holidays and festive seasons. Your kind understanding is deeply appreciated.

Holiday Slowdown

While we are open during some public holidays, our courier partners may not be. Hence, you may get a response from us because we work really hard to get your materials out to you. However, the parcels will not be picked up until after the holidays. Again your kind understanding is deeply appreciated.

Change of address

Once an order has been sent out, we cannot change the mailing address. So please check your mailing address and ensure it is correct and made to the location you desire.

Parcel protection

All our parcels will be packed securely against damages. We have shipped thousands of parcels with high customer satisfaction as we aim to continue this achievement with you.

Order tracking

Unfortunately once the materials have been sent out, we will not entertain any returns or change of products due to wrong product ordered or change of mind. So please do check your orders to make sure everything is what you need before making payment.

Prohibited items

For our customers in Sabah and Sarawak, we are unable to deliver any item that is contained in an aerosol. Do check the dangerous goods or hazardous goods list before making your order.

Singapore Orders

All Singapore orders will have an additional 7% Singapore custom tax charged separately. This will be borne by the customer during delivery.